We aim to make delivery as quick, smooth, and transparent as possible. Please read the information below to understand delivery zones, lead times, delivery types, and important advisory notes for specific products.

How Delivery Charges Are Calculated

Delivery costs are calculated at the basket/checkout stage based on:

• Delivery location

• Total weight of the order

• Size and type of products ordered

Delivery Zones & Lead Times

Express Delivery is available for stocked items shipped directly from Green-tech if ordered before 11am (Mainland England, Wales, and Lower Scotland only).

Click & Collect

You are able to use the Click & Collect option on any order from our website.

You will be notified by email when your Click & Collect order is ready.

Please do not attempt to collect until you have received your email notification.

Collection is available Monday to Friday, 8:00am – 4:00pm.

Orders can be collected from our GT Trade Centre at Rabbit Hill Business Park, Great North Road, Arkendale, HG5 0FF.

Please allow 1–2 working days for your order to be prepared for collection.

Delivery Types

We offer a range of delivery options tailored to the type and size of your order:

Parcels

• Standard Parcel – Items under 1.2m in length

• Oversized Parcel – Items over 1.2m requiring specialist handling

• Wildflower Seed Parcel – Dedicated service for wildflower seed orders

Pallet Deliveries

Depending on your order size, pallets may be delivered with or without tail-lift support or on a 7.5t vehicle:

• Quarter Pallet

• Half Pallet

• Full Pallet (1–14)

• Full Pallet with Tail-lift (1–14)

• Full Pallet with Tail-lift & 7.5t Lorry

Please ensure site access is suitable for pallet deliveries and HGVs.

Pallet Delivery Information

• Kerbside Delivery Only: All pallet deliveries are made to a kerbside location.

• No Steep Inclines: We cannot deliver pallets on steep driveways or gradients.

• Flat, Solid Surface Required: Deliveries must be made to flat, solid ground to allow safe use of a pump truck.

• Pallet & Packaging Disposal: The recipient is responsible for disposing of any pallets or packaging materials.

Lorry Access & Delivery Vehicle Sizes

Our pallet deliveries are typically made using the following vehicle sizes:

• Large: 26-tonne articulated lorry

• Medium: 18-tonne rigid lorry

• Small: 7.5-tonne lorry (limited availability and by prior arrangement only)

It is essential that you inform us of any access restrictions at the delivery location when placing your order. This allows us to notify our pallet delivery company and arrange an appropriate vehicle.

If no access information is provided, we will send either an 18-tonne rigid or 26-tonne articulated lorry by default. If access is restricted and the delivery fails as a result, a redelivery charge may apply.

If You’re Not Home at Delivery

• Our couriers may leave your order in a safe place or with a neighbour if possible

• If you’re concerned, please contact us before delivery to make specific arrangements

Checking & Signing for Deliveries

• Inspect goods before signing

• If items are damaged, inform the driver and note this on the delivery paperwork

• If goods appear partially missing, sign as ‘Part Delivered’

• If damage or shortages are noticed after delivery, notify us within 24 hours and email photos to sales@green-tech.co.uk.

• Claims made after 24 hours may not be accepted.

Failed or Delayed Deliveries

We are not liable for delays or failed deliveries caused by events outside our control (e.g., courier issues, weather, etc.). If a delivery fails due to a closed delivery location, restricted access not previously advised, or an incorrect delivery address or instruction, redelivery charges will apply and must be paid before the delivery is rescheduled.

Need Help or Special Arrangements?

If you have a delivery question, require a timed or special delivery, or have site access concerns, we’re here to help:

Email: sales@green-tech.co.uk

Call: 01423 332100

Essential Product Delivery Information

Tree Stakes – Natural Product Advisory

• Stakes are made from natural timber – expect knots, cracks, and natural variations.

• Wood may expand or shrink with weather.

• Breakages may occur during installation—we recommend ordering 10–20% extra to allow for this.

• Oversized Stakes (1.5m and above) - Not suitable for tail-lift offloading when delivered on a pallet. Forklift or manual offloading is required on-site. Buyers are responsible for arranging offload support.

Turf & Wildflower Matting Products

• These are perishable, fresh-cut to order.

• Must be laid within 24–48 hours of delivery.

• Cancellations only possible before cutting begins

• If delivery is refused or cancelled after cutting, full order value will be charged

Storage advice:

• Unstack immediately on delivery to allow airflow

• Do not water while rolled

• Store in cool, shaded areas, and lay promptly to avoid spoilage

Living Green Screens & Instant Hedges

Delivered on pallets via HGV – special care is required:

• Kerbside delivery only

• Tail-lift offload is attempted but not guaranteed

• Screens over 1.8m require forklift/manual offloading

• Ensure access for HGVs and notify us of any site limitations in advance

Delivery from Suppliers

• Some products are shipped directly from our trusted suppliers.

• Lead time can be up to 15 working days

• Tracking is provided when available from the supplier

• Live stock levels are not visible online – contact us if unsure

Pond Liners & Bespoke-Made Products

Please note: These items are dispatched directly from the supplier or manufacturer. Lead times vary depending on the season, typically ranging from 7 to 20 working days during busy periods.